SELF-ASSESSMENT: MANNERS AND ETIQUETTE

Point Values: 1 2 3
    No » Yes
You….
1. Make introductions correctly
2. Are confident about the appropriate way to shake hands
3. Use people’s names appropriately
4. Give and receive business cards respectfully
5. Know where to place a nametag
6. Treat everyone with courtesy and respect
7. Greet people appropriately
8. Do not make inappropriate comments or ask inappropriate personal questions
9. Know the expectations for participating in a meeting
10. Know who and how much to tip in Canada and the US
11. Know how to properly construct a business email
12. Know which topics are inappropriate in a business setting
13. Use the phone appropriately and confidently
14. Know what to do if expecting a call during a meeting
15. Use mobile phone & portable devices appropriately
16. Are respectful of smokers and non-smokers
17. Know the rules for business gift giving
18. Know the etiquette for networking
19. Send thank you notes appropriately and promptly
20. Understand why manners come before etiquette